Grand Hotel Francais - ex Best Western

Location was very good. being able to change rooms without additional cost when we discovered that the room with a terrace only have a small double bed. Very tight spaces made managing luggage difficult. We were given a more spacious room without fuss. This had more space and was much more comfortable to meet our needs. We found that the terrace looked out onto construction so wasn't particularly valuable. Possibly useful for those who smoke and travelling solo. Staff were excellent, helpful on directions to landmarks, and generally kind and understanding.

Staff were so friendly and helpful. Rooms are very clean and comfortable with TV and WiFi throughout. The shower was very nice with a rain showerhead fitted as well as an adjustable hand held shower head. We also enjoyed the breakfast which had a selection of croissants, locally made jams and honey, fresh yoghurt, selection of cured meats and cheeses, cereal and a selection of cakes including mini caneles :) There is a lift available which was good for my elderly mum.

This is a great hotel to visit Bordeaux. The hotel is very centrally located so it's easy to walk to all sites nearby. The staff was very friendly and helpful. They went out of their way to make sure we were taken care of. We did not have breakfast in the hotel so I cannot comment on that. When it was time to go to the train station, the staff arranged a taxi for us and was there at the time requested. There are plenty of shops & restaurants nearby. Highly recommend this hotel and I would definitely stay here again.

We arrived after 10am just to leave our luggage and our room was ready which was a fantastic bonus to be able to change and freshen up after travelling before leaving to sight see. Location is good near lots of shops but a short walk to the hustle and bustle of the bars and restaurants. The hotel is a beautiful old building and decorated lovely. great shower. We were able to leave our luggage on checking out as our flight wasnt until the evening.

The staff were excellent particularly Nicholas who assisted us with booking our onward train journey. The location was excellent, very central but very quiet. The breakfast was very well presented and the member of staff serving breakfast was polite and helpful. The bar in the evening was very welcoming. We loved this hotel it was a little oasis in the centre of Bordeaux.