Grand Hotel Francais - ex Best Western

My room was very comfortable and the area was so quiet at night. I liked the choice at breakfast, the pastries and cakes were delicious. The ethos of the hotel was very good and the staff were exceptionally friendly and helpful. The location was perfect, especially for someone travelling alone with restaurants, shops and trams all close by. I would have no hesitation in recommending this hotel for a perfect stay in Bordeaux.

Location was very good. being able to change rooms without additional cost when we discovered that the room with a terrace only have a small double bed. Very tight spaces made managing luggage difficult. We were given a more spacious room without fuss. This had more space and was much more comfortable to meet our needs. We found that the terrace looked out onto construction so wasn't particularly valuable. Possibly useful for those who smoke and travelling solo. Staff were excellent, helpful on directions to landmarks, and generally kind and understanding.

Staff were so friendly and helpful. Rooms are very clean and comfortable with TV and WiFi throughout. The shower was very nice with a rain showerhead fitted as well as an adjustable hand held shower head. We also enjoyed the breakfast which had a selection of croissants, locally made jams and honey, fresh yoghurt, selection of cured meats and cheeses, cereal and a selection of cakes including mini caneles :) There is a lift available which was good for my elderly mum.

This is a great hotel to visit Bordeaux. The hotel is very centrally located so it's easy to walk to all sites nearby. The staff was very friendly and helpful. They went out of their way to make sure we were taken care of. We did not have breakfast in the hotel so I cannot comment on that. When it was time to go to the train station, the staff arranged a taxi for us and was there at the time requested. There are plenty of shops & restaurants nearby. Highly recommend this hotel and I would definitely stay here again.

Great location within walking distance to the town centre, shopping area, restaurants and not far for trams. We were happy to be able to check in a little early after sending a request in advance. The front desk gave us good recommendations for places to eat nearby. Really liked that the hotel had a water filter off the lobby and let you use a bottle in your room to refill.